Pricing & Subscription
What is the exact monthly or yearly subscription price?
- Monthly: $12.99-$13/month
- Quarterly: $9.99/month (billed quarterly)
- Annual: $5.99/month (billed annually as $71.88)
Are there any hidden fees, micro-transactions, or tip systems?
- Yes, there’s a token system for premium features like images and voice calls
- Tokens cost $9.99 for 100 tokens up to $299.99 for 3750 tokens
- Tokens are consumed quickly, especially for NSFW images and voice calls
Is there a free tier, and what features are locked behind paywalls?
- Yes, there’s a free tier with limited features
- Free tier restrictions: limited chats, memory (about 10-15 messages), and basic NSFW content
- Premium unlocks: unlimited chats, full NSFW content, voice calls, advanced image generation
Can I pay anonymously (crypto, gift card, prepaid card)?
- Yes, they accept cryptocurrency including BTC, ETH, USDC, Litecoin
- Also accepts Visa, MasterCard, and payments through third-party platforms like PayPal
Is there a prorated refund or money-back guarantee?
- Limited refund information available, but some sources mention a 1-day refund window
- No direct credit card payments – subscriptions go through third-party platforms
Will the price rise automatically after an introductory period?
- No automatic price increases after introductory periods
Are family-plan or multi-character discounts offered?
- No family plan available. Look for offers on our Candy AI Review page
Availability & Platforms
Is the service available in my country and language?
- Available globally via web browser
- Currently offers French localization, with more languages coming soon
- 24/7 customer service through Zendesk (response times may vary by time zone)
Which platforms are supported (iOS, Android, Web, PC, VR, smart speaker)?
- Web-based platform accessible on any device via browser
- Works on iOS, Android, PC, tablet (Progressive Web App design)
- No app download required
- No specific mention of VR or smart speaker support
Do I need a constant internet connection or is there an offline mode?
- Requires constant internet connection (web-based service)
- No offline mode mentioned
How much storage space does the app or desktop client consume?
- No app download required (web-based)
- Storage space not applicable for browser-based access
What are the minimum device specs for smooth performance?
- No specific minimum requirements mentioned
- Works on any device with modern web browser
- Some users report occasional lag on older devices
Is there a web-only version if I don’t want to install anything?
- Yes, the entire service is web-based – no installation required
Data & Privacy
Can I export my chat logs or relationship data?
- No specific information found about data export capabilities
- The AI can remember personal details like real name, birthday, and stories, with long-term memory persistent across sessions and devices, though specifics on recall duration (weeks, months, years) are not provided.
Is my conversation history encrypted in transit and at rest?
- Yes, uses industry-standard encryption
- It’s unclear if conversation history is encrypted in transit and at rest, though passwords are encrypted, and HTTPS likely ensures transit encryption.
Will human staff ever read my chats for moderation or training?
- Human staff may read chats for moderation, especially if flagged, and can report to law enforcement for safety, with technical support potentially accessing content for issue resolution.
Can I permanently delete all my data and close my account?
- Yes, account deletion is possible through profile settings
- Data is permanently deleted when account is closed
Features & Customization
Is voice chat available, and does it cost extra?
- Yes, voice messaging and real-time audio calls are available
- Voice features require Premium subscription and consume tokens
Are NSFW or adult features allowed, and how are they gated?
- Yes, NSFW features are available
- Gated behind Premium subscription
- Free tier has limited/basic NSFW content
Can I toggle SFW-only mode if I don’t want adult content?
- No specific information found about SFW-only toggle
How customizable is my AI girlfriend’s appearance?
- Extensive customization options: ethnicity, age range, eye color, hairstyles, hair colors, body features
- Can adjust personality traits: bubbly, talkative, calm, introspective, cheeky, nurturing, intellectual
Can I upload reference images or 3-D models for her look?
- No specific information found about uploading reference images or 3D models
Is there a character-creation toolkit (personality sliders, backstory)?
- Yes, detailed character creation tool
- Can set personality traits, hobbies, conversation starters
- Personality customization affects response style and content
Can I create multiple AI companions under one account?
- Users can create multiple companions under one account, with over 100 preset characters available, each with unique personalities.
Is there a marketplace to share or download user-made characters?
- Active Discord community where users share custom characters
- No specific marketplace mentioned
How many preset personality archetypes are available?
- Over 100 different pre-made characters available
- Various personality types and relationship dynamics offered
Memory & Intelligence
Can the AI remember my real name, birthday, and personal stories?
- Yes, adaptive memory feature retains personal information
- AI references past conversations and personal details
Is long-term memory persistent across sessions and devices?
- Yes, memory persists across sessions
- Free tier has limited memory (about 10-15 messages)
How far back can the AI recall details (weeks, months, years)?
- Premium users have extensive memory capabilities
- No specific time limits mentioned for memory retention
Can I edit or delete specific memories?
- No specific information found about editing individual memories
- Candy AI complies with GDPR, offering rights like data portability (requesting data in a structured format) and erasure under certain circumstances
Performance & Reliability
What is the average message response latency?
- No latency
- Users report generally responsive conversations
Does the AI “sleep” or have scheduled downtime?
- Available 24/7 with no scheduled downtime mentioned
Are there daily message caps on free or lower-tier plans?
- Free tier has limited chat capabilities
- No specific daily message caps mentioned
Can I schedule the AI to text me first in the morning or at bedtime?
- Users can set conversation themes (romantic, platonic, mentor) through character creation, but there’s no information on scheduling messages, celebrating anniversaries, or playing text-based games like trivia or chess (though RPG elements are supported).
Content & Media
Does the AI support role-play scenarios (fantasy, sci-fi, historical)?
- Yes, extensive role-play capabilities
- 2025 Story Mode generates images to match narrative
- Supports various scenarios and genres
Can the AI send photos, selfies, or short videos?
- Yes, AI generates images and “selfies”
- Can create images in various outfits, poses, backgrounds
- No specific mention of video generation feature yet
Are the images AI-generated in real time or pre-rendered?
- Images are generated in real-time based on user requests
- AI creates custom images based on descriptions and scenarios
Can I request specific outfits, poses, or backgrounds in images?
- Yes, users can describe scenes, outfits, and backgrounds
- AI generates corresponding images based on descriptions
Is there an AI voice call feature with emotional tone modulation?
- Yes, real-time audio calls available with Premium
- Multiple voice options with different emotional tones available
How many voice options and languages are supported?
- Multiple voice options available (cheerful, husky, soft, confident, etc.)
- Currently supports English and French, with more languages coming
Can the AI sing or read audiobooks to me?
- Not possible in the current version
Interaction & Behavior
Is there a “mood” or “energy” system that affects her responses?
- It adapts to user mood, detects emotional states via text, and can simulate nuanced emotions like jealousy and surprise, enhancing interaction.
- Personality settings affect response style and emotional content
Can the AI detect and react to my current emotional state via text?
- AI picks up on user tone and conversation context
- Adapts responses based on emotional cues in text
Does it integrate with wearables (heart-rate, sleep data) for context?
- Not possible in the current version
Can the AI help with real-life tasks like calendar reminders or to-dos?
- Real-life tasks such as calendar reminders or to-dos are not supported
Is there a joint shopping or gift-recommendation feature?
- Not available currently
Can we play text-based games together (RPG, trivia, chess)?
- Yes, supports role-playing games and interactive scenarios
- No specific mention of trivia or chess
Are there multiplayer modes (e.g., group chat with friends’ AIs)?
- Multiplayer modes, such as group chats with friends’ AIs, are not available, limiting social interaction to one-on-one experiences.
Technical & Development
How often is the language model updated?
- Regular updates based on user feedback
- Active development with frequent feature additions
Is there a changelog or roadmap published publicly?
- Updates announced through Discord community
Can I roll back to an earlier personality version if I dislike an update?
- No roll back personality versions are listed (you can make a new)
Are there seasonal or holiday events with special storylines?
- Yes the AI will know regular calendar events like Christmas and Summer Holidays
Does the AI support AR or VR avatar projection?
- Not supported
Hardware & Accessories
Are there hardware bundles (haptic body pillows, teledildonics)?
- No available
Is haptic feedback supported, and which devices?
- No available or supported
How secure are intimate data streams for connected toys?
- Not data streams for toys is available at the moment in Candy AI
Emotional & Behavioral Features
Can the AI simulate jealousy, surprise, or other nuanced emotions?
- Yes, AI can express various emotions and reactions
- Personality settings affect emotional responses
Is there a “jealousy off” switch if I find it uncomfortable?
- Yes its possible if you tell your companion
Can I set boundaries or safe words that the AI must respect?
- Users can set boundaries and customize privacy settings
- No specific mention of safe word functionality
Does the AI ever initiate NSFW content without an explicit trigger?
- AI generally responds to user direction
- NSFW toggle controls content availability
How is consent modeled within the AI’s behavior?
- AI respects user preferences and boundaries
- Content is controlled through user settings and toggles
Safety & Moderation
Are there parental controls or age-verification steps?
- Site is reserved for adults
- Age verification required at registration
What happens if the AI gives harmful or dangerous advice?
- AI is not possible of doing so, it will stop before such activity
Is there a 24/7 human support team for emergencies?
- 24/7 customer service through Zendesk
- Response times may vary by time zone
How are bugs or inappropriate outputs reported?
- Users can report concerns directly
- Active Discord community for support
Is the community moderated, and what are the forum rules?
- Discord community is moderated
- Friendly community guidelines enforced
Data Usage & Privacy
Can I opt out of having my data used for model training?
- Conversations are not used for training purposes
- Data is kept private and secure
Does the provider comply with GDPR, CCPA, or other privacy laws?
- Uses industry-standard encryption and data protection
- No specific compliance information found
Where are the servers located (data residency)?
- Malta (Europe)
Is two-factor authentication available for my account?
- No specific information found about 2FA availability
Business & Account
Can I gift a subscription to someone else?
- Not possible within the app
Are there corporate or enterprise plans for therapeutic or companion use?
- No additional plans for this companion
How are gift cards or promo codes redeemed?
- Watch our review page for up to date information
Can I run the AI on my own private server for extra privacy?
- No, it’s a cloud-based service
- No self-hosting options available
Is the codebase open-source or proprietary?
- Proprietary platform operated by EverAI Limited
Reliability & Transparency
What is the company’s track record on uptime and outages?
- No specific uptime statistics found
- Users report occasional bugs and service interruptions
Are there published Service-Level Agreements (SLAs)?
- No specific SLA information found
How transparent is the company about funding and ownership?
- Operated by EverAI Limited
- Limited public information about company structure
Have there been past data breaches, and how were they handled?
- No past data breaches mentioned previously
Can I read third-party security audits?
- Third-party security audits are not available
Professional & Therapeutic Use
Are there therapist endorsements or clinical studies?
- No specific therapist endorsements found
- Some users report benefits for social skill development
Is there a built-in mental-health disclaimer?
- There is a built-in mental-health disclaimer stating it’s not a replacement for professional care, used by therapists for practice, but no formal endorsements or clinical studies are cited.
Can the AI detect suicidal ideation and escalate to human help?
- The AI can detect emotional states but does not specify escalation for suicidal ideation
Does the provider partner with crisis hotlines?
- There’s no mention of partnerships with crisis hotlines.
Content & Cultural Features
How are minors protected from adult content?
- Age verification required at registration
- Site reserved for adult users
Are there cultural sensitivity filters to avoid offensive stereotypes?
- If you tell it, it will remember
Can I switch dialects (e.g., British vs. American English)?
- If you tell the ai companion it will remember your preference
Does the AI understand and use emojis or GIFs naturally?
- Yes
Can it mirror my texting style (formal vs. slang)?
- AI adapts to user communication style
- Personalizes responses based on interaction patterns
Analytics & Controls
Are there conversation analytics dashboards (time spent, mood trends)?
- Not available in the current version
Can I export analytics for personal journaling?
- No explicit data export features are documented
Is there a “ghost mode” where the AI doesn’t log a session?
- No, there is no “ghost mode” or incognito feature. You can delete specific messages or clear the entire chat history with a character to remove past interactions, but you cannot have a conversation that is intentionally not logged from the start.
Can I set conversation themes (romantic, platonic, mentor)?
- Relationship dynamics can be customized
- Various personality types and interaction styles available
Is there a “pause relationship” option without deleting data?
- There is no formal “pause” feature. If you simply stop chatting with an AI, your conversation history is saved and remains exactly as you left it.
Does the AI celebrate anniversaries or milestones automatically?
- No. The AI does not have long-term, calendar-aware memory
Data Portability & Migration
Can I import my old chat logs from a previous AI provider?
- No. This feature does not exist. AI models and data structures are unique to each platform,
Are there affiliate or creator programs for earning commissions?
- Affiliate Program: A standard referral program where you can share a unique link, and you earn a commission on subscriptions from users who sign up through it.
- Creator Program: Publicly available characters can be “chatted with” by other users. While not a direct commission structure, popular character creators can gain visibility and participate in platform events or promotions.
How are chargebacks or billing disputes handled?
- They are handled through the third-party payment processor used for the subscription (e.g., Stripe). If you have a billing issue, you would typically contact Candy AI support first.
Is there a public Trello or Discord for feature voting?
- Active Discord community where developers gather feedback
- Features sometimes implemented based on user suggestions
What is the exit strategy if the company shuts down—data portability?
- Since the platform currently lacks a data export feature, it is reasonable to assume that if the service were to shut down unexpectedly, user conversation data would be permanently lost.